Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v –
The goods came quickly. The quality is good. I am pleased
O***k –
I order the second time from this store. I correct my previous review, yes, the holes in the pots are more, but the pots themselves are already and in fact the water is poured into the pallet, and not by, as in previous versions of these pots, these are much better. And despite the fact that the plastic in the square pots is thin, it is dense enough and its function performs well, I am satisfied, I have been using for several months
J***o –
Me gustaron buen materia
K***n –
Round pots received in separate parts (i.e. not already assembled) which makes them stronger during transport. (Some other stores send the same round pots already assembled which can result in damaged items).
K***k –
Delivery 2 weeks. Everything matches the description and photo
Customer –
The goods never came after almost four months of waiting
T***h –
🙂
E***n –
Very good, very cute. The round ones close very nicely and the mix colours are also very bright!
O***k –
In square pots holes to drain water much more than in the picture, the water can pour out of the pot not into the pallet, the plastic is thin, already glow.
N***n –
All right, very fast
M***v –
Good
E***l –
The order went only 3 weeks to Moscow. Pots are small, very cute. With the store did not have to communicate, because. The goods shipped quickly, rested and received promptly. Thank you very much, the goods are quality.
I***a –
Everything is fine, pots came as ordered. Delivery to Mo is fast within two weeks.
A***a –
Good little pots. I liked it. Thank you.
A***a –
Very pretty the only thing I thought were bigger but still very nice for small or succulent plants.
L***a –
Заказ пришёл за 3 недели. Все горшочки целые. Очень довольна!!! Продавцу спасибо!!! Рекомендую!
Customer –
cute small pots
U***a –
Packed only in package. But they came all the way.
J***z –
ok
D***d –
Beautiful despite the small size of the item
R***r –
Pots got. bright, beautiful, but sorry that very small (thanks
A***a –
The price is, of course, funny. Round pots of good quality, quite dense. But Square, estimate, well very thin plastic, poorly treated, in divorces, heterogeneous density. I wouldn’t buy it the second time. Order delivered quickly. No damage to the goods.
K***k –
I recommend product and the store.
J***g –
Good! Took a long time to arrive but worth the wait. Decent quality actually. Maybe a little smaller than I thought but good for seedlings. One doesn’t have a matching tray.
S***i –
beautiful pics and a great store very recommended
C***e –
Beautiful. Especially the round ones.
U***T –
Everything is cool
O***a –
These charm mimimishki even slightly less than 100gr plastic cup!!! But for суккулентов just right!!! Quality & Omega;
K***n –
good quality item i am very pleased with my purchase
C***d –
los productos son idénticos a la imágen, lo único regular es el tiempo de envío pero en pandemia y con tantas restricciones es entendible
O***o –
Товар полностью соответствует описанию! Как заказывала пять горшочков светофор так и получила. Спасибо большое продавцу! Горшочки пришли все целенькие без деформации.
C***r –
so cute and nice colors, I love it
R***s –
They ‘ve arrived well, in about 3 weeks, they’re a little small but they’re fine
F***r –
Supplier responds